PUP Speech Therapy Frequently Asked Questions

PUP was built by experienced professionals to provide all the features offered by the best in our industry, while adding key services that most don’t address.  We pride ourselves in “The PUP Way”:

Sessions are Offered SEVEN DAYS A WEEK –  There’s no standard work week for the many issues parents face when it comes to helping their children. We truly want to be there when it fits your schedule and when you need us most.

Enrollment Support – As a FREE service, PUP clients enjoy full service access to enrollment assistance via phone or live chat, we can even arrange an appointment to help you complete forms and paperwork.  

Multiple Ways to Reach Us – We can be reached via email, phone, text or you can live chat with us right now!  No more waiting days to hear back from your therapist.  

Comprehensive Insurance Assistance – Accepting and offering full service assistance with insurance benefits and claims whenever possible.

Expertise and Support Managing The Education System PUP offers support and expertise in managing any issues that arise dealing with school system.

And so much more! We believe you’ll see and feel the difference of “The PUP Way” as soon as you start working with us.

If you are exploring speech, language and social communication therapy services, the first thing to understand is that children develop speech and social skills at different times, so don’t get overly worried if other children seem to be ahead of yours.

However, if you notice something in the way your child speaks or communicates at home or in social situations that concerns you:

First: Check it against the the speech and language development milestones here (need to add link) to confirm there may be a condition worth assessing.

Second: If there is any cause for concern, contact us with your questions or set up a free initial consultation (link).

It’s important to evaluate any concerns from multiple perspectives including 1-on-1 and group social dynamics. Our free consultation will offer guidance for navigating any professional therapy your child may need.  Or, feel free to email us if you’re looking for general information.

You and your family can expect your PUP therapist to have fully reviewed your background information from enrollment before the first meeting. Sessions are designed to last 45 minutes. Our first session will focus on trust building and interactions designed to identify the best treatment plan for your child’s needs. 

After every session, PUP offers an optional 15 minute parental/family consultation. The first post-session consultation usually ends with an in-depth discussion regarding the anticipated treatment plan options, special needs and concerns, and establishing the most convenient schedule for your needs.

While PUP customizes sessions due to individual needs, our typical session is scheduled for 45 minutes of 1-on-1 or group therapy, followed by an optional 15 minute post-session consultation or training.  Some sessions will involve different locations to test progress in various social environments.

Once the initial treatment has been solidified, your PUP therapist will establish a meeting time to provide you with our comprehensive periodic “PUPdate” report, which reviews current and long-term objectives and progress. 

We’ve built our services to provide the warmth, joy, and unconditional love that puppies bring to so many people, including those with learning disabilities and social communication disorders.

PUP is committed to understanding the unique needs of our clients and families and believe that “People Understanding People” is the key to helping our clients reach their full potential. 

Plus, we love puppies too! Below is Nellie, our resident “PUP.” She is training to one day be an official Autism Service Dog, but for now she is an expert in cuddles and naps!


YES! Not only do we accept insurance, we’ll help you with claims submission, follow up and even appeals whenever possible. This is “The PUP Way”.

PUP staff have experience in insurance, benefits, and dealing with school systems and benefits. We will do all we can to make sure you get the most of your benefits with the least hassle possible!

PUP therapists are experienced in working for and with school districts. We will do all we can to ensure you get the best treatment and services possible, both in and outside of your school system.

PUP understands the importance of effective information gathering in order to offer the best treatment and service. We also understand it can time consuming — so we aim to keep it as simple as possible.

Before we meet, you will complete:

  • New Patient Basic Information Form
  • Patient History Form 

Both forms can be filled out online via our Patient Portal. Don’t forget, we also offer enrollment assistance to help prepare these documents before our first meeting. We want to make all administrative efforts as easy as possible so any help you need, just ask!